Frequently Asked Questions
Everything you need to know about your PROMEAL experience
How do you ensure the freshness of the food during shipping?
We use specialized insulated packaging and food-grade cooling gels to maintain optimal temperatures, ensuring your meals arrive fresh and safe to consume.
What is the order cutoff time for next-day delivery?
To receive your order by the next business day, please ensure your purchase is completed by 2:00 PM EST.
Are PROMEAL products suitable for specific dietary restrictions?
Yes, we offer a wide range of gluten-free, vegan, and keto-friendly options. You can use our website filters to view products that meet your specific dietary needs.
What should I do if my package arrives damaged?
If your order is damaged or the seal is broken, please contact our support team within 24 hours of delivery with a photo of the package for a full refund or replacement.
Do you offer subscription plans for regular deliveries?
Absolutely. You can choose our 'Subscribe & Save' option on any product page to receive automated deliveries every week or month at a discounted rate.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.