Returns & Exchanges

At PROMEAL, we prioritize the freshness and quality of your food. If you are not satisfied with your order due to damage or quality issues, we offer a hassle-free return or credit process within 48 hours of delivery.

Return Process

• 1.
  Contact Support

  Notify our customer service team via email or phone within 48 hours of receiving your delivery to report any issues.

• 2.
  Provide Proof

  Submit clear photographs of the product and its packaging to help our quality control team assess the damage or defect.

• 3.
  Verification

  Our team will review your claim and confirm eligibility for a refund, replacement, or store credit based on our food safety standards.

• 4.
  Resolution

  Once approved, your refund will be processed to your original payment method, or a fresh replacement will be scheduled for the next delivery window.